The food is average; service is below average. I work in the office next door. I only go to this restaurant when I'm running late and have no other options. Food is overpriced, especially for the small portions. Hard to get out of there for under $12, even for just a salad or a small breakfast plate--maybe because they figure they have the business lunch crowd captive, but if I've got the time and the weather cooperates I prefer to walk across the street to the west to several other sit-down options for the same price, or walk a little farther to the east for lots of other fast-casual options for under $10. There's good news and bad news on the service: The bad news is even if there's not a crowd, it seems to take a long time to get your food. The good news is that in the 5 times I've been there, my food has been comp'd 2 times because of how slow they are--and I didn't even ask. So...I guess at least on some level they are aware of their shortcoming in this category. The bottom line is if you want an AWESOME breakfast at the same price, go wait in line at Snooze down the street--totally worth it. Workers there are super friendly, and the only reason you need extra time there is because there's always a line to get in!