These people are a total joke. Whirlpool sent them to repair the water dispenser in my refrigerator that is less than one year old. The pressure went to a trickle after replacing the filter. The tech convinced me that I had purchased yet another bad filter (had bought 3 of them)and that was the only possible explanation other than my water softener. I went out and purchased a 4th filter at a different store and the water stopped again less than a week later so I called Whirlpool again. Unfortunately, they scheduled the repair with the same incompetent company, Dino's. This time the guy did not even come to the house but called and again said it was my filter. I explained it was not the filter since I had purchased 4 of them and all did the same thing, he then said I needed to order them from Whirlpool, not purchase them at Lowe's. Since it is a Whirlpool filter that I purchased I assume he is saying they send bad ones to the retail stores and if you want a good one you have to get it directly from Whirlpool??? He then says it is my water softener, despite the fact that Whirlpool actually recommends having a water softener for better performance ??? He then told me that if they came out and decided it was the filter (which he had already done over the phone), they would charge me. This company is clearly out to screw anyone out of every penny possible and I have contacted Whirlpool. If this is all they have, the bottom line is to stay away from Whirlpool products, the repair company will find a way that it is not a warranty issue and charge whatever they want. I will never purchase another Whirlpool product for my home.