I needed my chimney cleaned. I called and made the appointment with Mike, he quoted me and it seemed lower than other companies with good reviews. He showed up on time was nice and professional. He cleaned the chimney and showed me a bag full of pine needles and trash that was stuck in the top and probably would have started a fire! He also told me there was no cap on the chimney. He quoted me a price but since it was just before a holiday, I told him I'd call in a week or so. I checked online and the chimney cap installation cost was more than fair. And he didn't charge me additional to come out a 2nd time. I called about a week later and he said he was very busy but would call me when he was nearby or make an appointment farther out. I opted for having him call. 2 days later he called, showed up half hour later, put the cap on in about half an hour. Great service and good rates!