Sadly, I'll probably never visit another El Pollo Loco after my experience. After placing my order, I sat in the nearly empty dining room drinking my drink waiting over 15 minutes. I finally went up and said I was happy to pay for the drink but would like a refund for the food. The general manager Salvador refunded the food but would not return my original receipt. When I asked for him to write his name on my refund receipt he took that also. I couldn't believe how I was being treated as I was very polite and soft spoken. He kept pointing out to me the company is a franchise. I suggested I might call the police regarding him taking my receipts from me and he still would not return them. He asked me to leave. I have never been in such a situation. I sat outside drinking the drink I had paid for looking up customer service on my phone when he came and told me to leave the premises or he would call police. The customer service rep was very apologetic and took a report. I hope no other customer experiences the treatment I endured!