My remote had stopped working on my garage door - had already tried battery and new remote. The technician (Peter) showed up on time - said I needed a new opener (mine was from 1998 and have had many issues with it)... I agreed. While he was fixing it he pointed out my frayed cables and bad springs (I had been told years ago that my springs were bad but I didn't replace). I also said I didn't want the sensors but he gave me another option for closing the door from outside so the sensors could still be installed. Anyway - he fixed everything and explained what he did and why it needed to be done. Oh - and he didn't say anything HAD to be done right now... he told me why I would need new cables and what would happen if they frayed completely but I could save up for it. etc. Same thing with the springs - did not have to be done at the moment but... it was needed. Seriously I had no idea my garage door could be so quiet I love it. The price sounded about right but I really have no idea. I would definitely use again and recommend - did a great job and very nice.