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  • Since writing my original review, I had a chance to discuss this with my wife further, who was the one who dealt with the serviceman (I was at work). Apparently, his inspection of the premises was cursory, to the point where she actually asked him to lift up the rug leading to the crawl space (which we believe to be the source of the infestation, as it leads directly under the house) and he refused to check the area because he did not want a rat jumping out at him. I also discovered a glue pad covered with rat hair, which I believe is the remnants of the dead rat the gentleman says he disposed of for us. It appears he just left the glue pad behind on the furnaceroom floor for me to find. I then called a second contractor on recommendation from a friend. That contractor is charging me $276+HST (basically what PestEnd charged for my 2 traps) and this service includes a full inspection and three full months worth of service, including as many traps and as many returns (including to remove dead rats caught in the traps) to deal with the problem, period. So to sum up, my $250+tax bought me two $7 traps, baited with food from my own fridge, with the (partial) disposal of one dead rat in my green bin. Plus an "inspection" of the premises by a pest control contractor who doesn't want to inspect the area where the rats might be for fear of rats jumping out at him. This is disgraceful.
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