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| - My husband and I are getting ready for an international move and we needed a new mattress and we had very little time to get one. Our first stop was Sleepy's in Pineville. Benny was the manager on duty and we liked him immediately. He was well dressed and polite. He took a moment to explain the layout of the store, which was clean and spacious, gave us some pillows, and left us to try out mattresses. We found one we liked right away, but we wanted to make sure we did our homework. Benny told us to shop around, and if we found the same mattress cheaper elsewhere he'd match the price. One thing that struck me immediately was when he said "I am not in the mattress business, I am in the people business. I'd like to have the chance to earn your business today, so let me know how I can help".
So we moved on to another competitor and our experience was completely different. Odd sales guy with untucked shirt telling us too many personal stories. Immediately we knew we'd be going back to our first choice.
It was evening before we could get back to Sleepy's and this time we had our three kids in tow. Benny was happy to see us, remembered us from earlier in the day, and gave our kids the run of the place, much to their delight. We found the same mattress for lower online and true to his word, Benny matched their price.
The mattress was delivered today by Alberto. He greeted me courteously at the door and he and another employee took great care to get our mattress up the stairwell without damaging any furnishings. It was a rainy day and Alberto even removed his shoes at our front door. Alberto removed a painting from our stairwell so nothing would happen to it during the install.
They were in and out like mattress ninjas in under 15min.
All in all we've had a great experience with Sleepy's and can't wait to have a great night's sleep!
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