I will be filing formal complaints with authorities as my child was neglected. I'm not sure how this place is in business. My child was there for 2 weeks and in that time he was bitten FIVE times, fell hard enough to bruise/ scrape his head and when I was bathing him one night... I noticed several other bruises on his back, ear and legs that were never even reported to me. The staff said sorry but after the third incident I had to ask them what was going to be done. They had no plan or reassurance. It was scary how little they seemed to care for the harm of my child. I know that biting is a child way of communicating at this age, but they didn't seem to have the skills to teach the children right from wrong or alternative communication. I would cry dropping him off and only kept him the extra week to give them a fair chance and find a suitable alternative.