I AM a HUGE fan of second cup, but the waitressess here are just from outer space; They do not know what they serve, nor how the cash machine works, they pack everything in plastic box, even though you told them you are to stay and eat your cake inside, you have to claim for everything that is usually spontaneously offered elsewhere, and finally they will try to make you feel like an as...le if you ever try to claim for anything!!
go elsewhere or send the waitress to another place for them to learn how they should behave as Second Cup waitress (or transfer them to Tim Horton's)