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  • I have been ripped off for the last time here at good ol' Bookman's! I have been a loyal customer for years and due to an upcoming move, I have been bringing thousands of dollars worth of books, DVDs, and music here only to receive absolutely paltry cash in exchange - of course, keeping the money in store is always going to mean you get "more" value for your trade-in. I know this but trade-in values are the worst I have ever seen. Today, however, was the last straw. I have a Bose sound system in very good condition that I took to every Bookman's in Tucson yesterday during a business trip. They all offered me something for it because they had other ones in stock, they said they could not offer more. So, I decided to bring it to the Phoenix location today for a trade-in along with other books, music, and DVDs only to be told that they couldn't take it because it was "outdated" (it has an iPod dock). I was also told that I didn't much for my other trade ins because of road construction around the store (their sales are down). I've traded in books/music/DVDs in stores all over the US and never encountered such a poor return on my trade-in. There is ZERO uniformity between stores and it seems buyers just pluck out random items. I am sick and tired of getting ripped off and being treated poorly by many (though not all) of their buyers. There are some particularly unpleasant folks working here. Save your money and go anywhere else - try Zia for music, Gamestop for video games, and even Barnes and Noble or Changing Hands Bookstore. As a note to Bookman's: while some members of your staff are lovely to deal with, many are not. It would do you well to re-instruct them on customer service, particularly how to appropriately tell someone you will not accept their item for trade-in.
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