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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Came in on a Saturday afternoon for lunch and because it was my first time going I wasn't sure what I was planning to eat yet. The waitress who helped me was very energetic, smiling and was nice enough to answer all my questions about the menu. She suggested I try out their watermelon mimosa and it was definitely really good. Overall my experience was good there until it was time to pay. After she brought out my check and I handed her my card she brought back my receipt and after I was finished I had definitely left satisfied and happy that I had found a new place near me to come and hang out. Now the downside was later that day as I was getting home I realized I couldn't find the card I had used to pay with and so I decided to call them so they could check to see if by any chance I had left it there since I clearly remember she never brought it back. Now this is when my experience changed. As I call in a girl answered and I let her know I had been eating there earlier and that there was a possibility my card was never returned. She then tells me that she will transfer me to a manager and let me tell you this guy had the worst customer service and annoying voice to top it off. So as soon as I got transferred he doesn't even introduce himself or even asks me what he can help me with instead he asked for my name and the color of my card. After I give him the info he tries to say my name and has a hard time pronouncing my last name so then proceeds to say "yea whatever it is". At this point I'm getting upset so I tell him I'll be heading over since I thought it was strange they had kept it. As soon as I arrive some guy yelled over at me and asked if I was going to order something and after I told him what I was there for he says "Oh right!" In a rude tone and walks away. I'm then left standing there waiting for my card so I asked another guy who was heading to the cash register and before I could finish my sentence he hands me the card with a fake smile and just says "YEAH" in a high pitch sarcastic tone even after the fact that I'm still nice enough to say thank you. One thing I did find strange was the fact that I noticed there were other cards in the register besides just mine. It made me think if maybe I wasn't the only one that this had happened to and that's why the manager had asked for my name and card color. Either way though the way they handled this was very rude. From all the places I've been to I've never had someone keep my card and to top it off act so rude and unprofessional. I understand accidents happen and she could've forgot to return it but they could've handled this more professionally and maybe even apologized for having to make me go back to pick up MY CARD that they shouldn't have kept in the first place. Because of their unprofessionalism I have unfortunately decided not to return especially knowing how the manager running the place handles things.
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