| rev:text
| - Timeshare presentation review:
On our trip to Las Vegas this Christmas holidays, we were approached by an agent at Excalibur hotel offering us discounted tickets to shows. We already had purchased our tickets so we declined the offer. But then she offered a $150 worth gaming, dining or spa coupon which we'd get if we spared 2 hours of our time(excluding travel time) to go and visit their time share presentation at any of the locations of Grandview Resorts. These were the terms and conditions she mentioned initially.
1. We should be a married couple above 25 years of age
2. We've to reach excalibur the next day at 9.00 am and wait near Rotunda.
3. They'd take us from there at 9.00, upon reaching there they'd provide you breakfast. The time we had to commit to was 2 hrs, the first hour they'd feed you with very nice breakfast. The second hour they'd take you to see the rooms. And you are done.
5. On your way out you'd be given 6 $25 coupons which could be used in MGM, luxor or excalibur spas, dining or gaming areas.
6. We had to pay a deposit of $50, which she said, would be refunded along with the gaming/dining coupons the next day.
We agreed coz $150 gaming coupons for 2 hrs of our time sounded good.
She printed a receipt and made us initial all the terms, but she did it all in a single breath so we assumed what she read out was exactly what was written on the receipt. We regret we didn't read it thoroughly before we signed.
This is what happened actually.
1. We reached at Excalibur by 8.55 am. We were asked to fill out a form in 10 mins or so, we were on the bus to the location.
2. On reaching there, there was a lady at the door. She DID NOT collect the form from us, we were asked to wait at the lobby. There were around 10+ couples along with us, one by one, all were greeted by a different agent and we kept waiting. After all the couples who came with us were called, a new batch came over and that's when a lady approached us and apologized for not asking for our form initially! Yes all these time we waited coz they forgot to take the form from us.
3. So finally our agent came up and called our names, took us aside and asked us a few questions and then took us to the presentation room. Outside the room was the "very nice breakfast" kept to "feed us" as the executive promised. Well, there was coffee, tea, cake, sandwich, croissant etc. The way the executive at excalibur sounded was like we'd be served a course food. hahaha. Anyways, couldn't complain at that point coz its a freebie for 2 hours of our time, we thought.
4. The presentation went for an hour or so, I should say the lady was real good with her presentation. Though she missed mentioning the hidden costs of the time-share plan, I'd really appreciate her presentation skills, in the right sense. No sarcasm intended :). I'd rate 4.5 out of 5 for that.
5. Then our agent took us for a little chat, showed us around, walked us through some more calculations, showed us the large group of people who were there to renew or upgrade their time share. He also showed us the demo-room (or should I say apartment?) Well, the rooms looked good, with almost all amenities. Gas, utensils, washer, drier, dish washer, drawing room, bed room, Jacuzzi etc. It was aesthetically pleasing I should say. Oh, yes our agent was a nice man, I'd give him a 5 rating on a scale of 5. He explained everything and he was great at his job.
6. Now we were back to discuss the sale. We were told the price would be $27000 for one week stay every year. We were not really interested to buy, despite the gaps in the offer like the maintenance fee, the availability of the time share to swap at the locations we'd want to go etc, coz of personal reasons. The agent brought his manager, he offered two more discounts and the final price was $10000 with 2 weeks every alternate year and one week the other year. I should say that was a tempting offer. But on one condition, this offer stands valid only during our first time share presentation with them. It was around 12.00pm by then, an hour late than what was promised.
7. We were taken to the exit department, met with a different guy, he cross checked our reasons for not buying, sent us to a different room where we had to wait for another 10-15 mins. We were called to another room again, and a lady processed our gift coupons. But that's when we realized, the $50 refund that we were promised by the executive at excalibur wasn't really refundable. It was partly our mistake, we took her word for granted and didn't read the receipt before we signed it. So we lost the $50 we paid. We were dropped off at excalibur around 12.30.
If not for the hidden or unexplained charges and terms, being lied to about the $50 refund, I'd have given a 4 out of 5. Rooms and facilities looked good. After all, we opted for spending 2 hours of our time for $150 freebies & breakfast, Though we ended up spending $50 from pocket and spending 3.5 hours.
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