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| - I am a single female and finding an honest mechanic has been one of the most painstaking tasks I've ever encountered. I thought I found that with Sunset Auto. After years of honest, good service, this company betrayed and hurt me. I trusted them wholeheartedly for the first few years, but as soon as I purchased an expensive luxury vehicle, they saw dollar signs and treated me differently. They quoted me $500 for a brake change, then when I went to pick it up and pay, it was almost $1500. They didn't even call me first to let me know it would be almost $1000 more. They claimed that it's because they had to use name-brand parts specific to my car, and had no choice. My brakes squealed horrendously from the moment I drove away. They told me that it was temporary and give it a couple of weeks or 1000 miles. After 1000 miles, they still squealed. My 5 calls within the next few weeks were NOT returned, and I had to stoop to threatening the owner to get my brakes fixed. They "fixed" the problem with more generic parts (which I later found out)... so... needless to say, the squealing continued for an entire year. Finally, I took my car to the dealer and they saved the old brakes/rotors/pads to show me that Sunset Auto continuously lied about the brand. The dealer actually charged me LESS than Sunset Auto Imports did to do the exact same brake change, WITH all namebrand parts that are specified for my car. Additionally, Sunset Auto DOES NOT WORK ON TIRES. They send all vehicles to a Hispanic owned shop(where the owner barely speaks English) WITHOUT THE PERMISSION OF THE CAR OWNER. Every single time they did, my car was damaged. I would notice the next day, but I washed my car before each visit to Sunset Auto, and wrongly blamed it on the car wash guys because I never imagined Sunset Auto wouldn't handle my car with kit gloves. I finally put 2 and 2 together when they had to admit to me that they sent my car elsewhere to get the tires done. All the damages (cracked window, dent on the front bumper, scrapes on passenger side door) coincided with any tire work I paid them for. ON top of the damage, they charged me $100 just to switch out 4 tires. The tires were already mounted on the rims. I suppose $50 must have gone to the Hispanic shop. They never connected the sensors, and thought I was idiot and told me to "ignore" the "low air" light that stays on 24/7. I paid them $100's to put on my grille kit (grille, side vents, etc..), and had to go back to have some of the work redone. I could go on and on about all the disappointments with Sunset Auto, but the above issues are the ones I feel people need to be aware of before taking their car there for service. Demand to see the parts before they put them on your car... do not allow them to send your car to the Hispanic owned tire shop.
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