Totally concur with other reviews. TERRIBLE. Refrigerator broke in a rental property on a Friday. They didn't respond until Tuesday. Didn't order parts until Wednesday. Then, after getting the parts the following MONDAY, they didn't get back to install the parts until FRIDAY. I had no choice but to deal with them as they were hired by my home warranty. So, it took 2 weeks to get a very common Sears Kenmore refrigerator fixed. They could care less about fixing your stuff.