Has really gone downhill. I've enjoyed their salads for years, but lately they are just not up to par. Then, my mom brought home a salad and it was truly not edible. Salad mix looked like something old from under the lawnmower and wantons were soggy (it was not dressed yet.) Went back to show the manager the uneaten salad and guess what? Nada. Zip. Not even a "Hey, can we make you a new one or get you a certificate for a salad the next time you come in?" Wow. I was speechless. So now CPK = bad food AND bad customer service. No thank you. I'm done with CPK. Tonight we are going to try a non-chain, foodie spot (and Phx is now loaded with them.)