I was so excited to go to this place as it was SO close to my house. I called and was given an estimate over the phone that was average from what i'm used to paying. When I went to pick up my dog they mentioned she had a little accident while grooming and had to be re-bathed, which I apologized for and after hearing the price pretty sure I paid for as it was quite a bit more then what we had previously discussed. Understanding that it probably took them more time than normal I didn't mind paying a higher price. The next time we needed a grooming I called and asked if that was always going to be the price or was it a onetime high price for the extra work and they informed me that that would always be the price. I was really bummed and can't pay the higher price just for the convenience of it being across the street when all the other shops around are right on target with their price....totally bummed, but if you have a small dog (like my friend who I recommended the place to and now goes regularly), i'm sure you'll be pleased here.