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  • I went here for NYE 2011 for the first time and it will be the last time. I was part of a group of 7. There were 2 vegans and 1 vegetarian so we were concerned about the prix fixe menu. We talked to a lady in marketing and someone in the kitchen and told her we wouldn't come unless everyone had something to eat at each of the 4 courses and we were told a suitable menu was being created so we confidently booked all 7 of us. We arrived and I let our server know about the special dietary needs and he went to check the notes. He came back and said nothing was noted on the reservation and we told him what the marketing lady had said and he just looked at us and said "yeah but she's in marketing" as if that didn't matter. I made a stink, he offered a large salad and dessert and I demanded to speak with someone. Eventually he came back and said something would be created. Later they attempted to feed the 3 vegetarians foie gras (duck liver) without the veal au jus (as if that makes it vegetarian....) and he attempted to serve the vegans both cheese and ice cream (despite being explicitly told what vegan meant). The prix fixe ultimately looked like this: Vegan appetizer: nothing Salad: good and created special main: spaghetti dessert: nothing vegetarian appetizer: nothing salad: as per menu main: a lentil dish (a larger portion of the side on the lamb dish) desert: as per menu definitely not as promised on the phone in three conversations before hand. no one that got appetizers liked them, salads were good, mixed reviews on the entrees, and the desserts were unsatisfying. Aside from that: Service was slow. Everyone at the table was starving between courses. We waited a long time from sitting for the first course. Some courses were a 30 minute wait. Some drinks were forgotten about by server. Food arrived cold when it arrived (but no one dared send it back in fear of starving to death). Entertainment was weak. It was obvious no sound check was done. We couldn't hear the entertainment for a few hours. The venue wasn't a very good one for the type of entertainment there was so they roamed around.... because the sound didn't work and there wasn't really visible entertainment I barely noticed it existed. In the end everyone crowded into one area not set up for more than a couple handfuls of people to see and dance. The bill was messed up. We were a party of 7 and it was a minimum 20% gratuity for a party of 8. We had the 20% gratuity enforced anyway and we were furious and no one would talk to us about it. This was 20% on top of the fact the vegans paid full price for half the food despite being told otherwise in advance. All the wine was billed at the price of the most expensive wine one person drank when 3 kinda were ordered at the table (which no one was responsive enough to correct on the bill). The difference wasn't major but it's an extra grievance. Anyway we were not happy with the billing or the service or the mix up. We weren't the only unhappy table. I saw a friend there who only had their server pop by once to take drinks and their food was slower than ours (not brought by the server) so it was almost like they didn't have a server and the kitchen staff walked around with the extra food trying to find people who weren't yet eating. Because they had over 8 people they also were charged 20% and the bar would not take their drink orders until a certain time period because there was table service (tongue in cheek) ... they spent the remaining night arguing with management about the 20% forced tip when they didn't get service. All they wanted to do was get their drink on but it was as dry as an AA meeting at their table. Some of my party left before midnight they were so disappointed and left to try and salvage the night... and frankly I wish I had never gone or left with them.
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