This is an enormous waste of time. We had a party of four Weds night at 6:30 for the rooftop. Checked in with hostess who could not be more annoyed that customers were in her presence. While being seated upstairs we asked if the heaters would be turned on and were told "you have to ask your server". Ok, except we never saw one in the 15 minutes we sat there. No waters, no nothing. We got up and went down to main dining room assuming we'd get better service there. Nope. No one came to our table for about 10 minutes. Finally an older gentleman dropped off 4 waters without saying a word. No "welcome to Bacan". So weird. He finally came over and told us our server would be with us in a couple minutes. Another 10 minutes went by. We left. Bartender was behind an empty bar doing nothing. I would think she would come out and at least get drink orders. Restaurant was only about 1/3 full and couple at table next to ours we're having the same experience and not happy. This place needs to get its shit together regarding service. Horrible. Will not be back. Too bad.