After telling myself I would never come back here, I ended up giving this place another try on Saturday night (it helps that it is conveniently in my neighbourhood). We sat on the back patio - this time we were able to enjoy a beautiful summer night and I also noticed that the patio has a retractable roof (maybe they read my earlier review ...)
The menu was somewhat updated. We shared the Reyna Salad (still dreaming about it!), chicken tacos (new menu item from last time), trio of dips (new menu item from last time), and indulged in the Reyna fries again. The courses were well-paced and our waitress was attentive and helped us pick our menu choices.
I am happy that I can look forward to coming again and being greeted with great service and delicious food. It just goes to show that poor customer service can really taint the overall experience, even with great food!