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  • Arrived about 7pm on Friday night with a curved piece of a metal spring embedded entirely in my hand. There was no way to get it out except have someone cut into my hand with a scalpel to find it and pull it out. Since it required cutting and the hand is a complicated structure with tendons and nerves vital to proper use, I decided to try this place instead of an Urgent Care since I knew Dignity uses emergency physicians and registered nurses as opposed to P.A.'s and Medical Assistants like I've encountered in Urgent Cares. My insurance required my $150 Emergency Room Copay as opposed to my $50 Urgent Care Copay. I was in and out in a little more than an hour. After some quick paperwork, I was immediately brought to one of the several large, bright well-equipped rooms and seated in a comfortable,treatment/exam chair that can be elevated. Immediately an R.N. introduced herself & took my story. In about 3-5 minutes Dr. Donald Runyan examined my hand and ordered X-rays to locate metal and determine if any major nerves, vessels,or a tendon were involved. In about 10 minutes I was in a regular hospital style X-ray room. They do CT scans and Ultrasounds, too. That took a couple minutes to get 3 views. Back to my room for about 5 minutes. Dr. back in and said it was in my muscle and no tendons, etc in the way for him to go in with scalpel and remove. He injected plenty of local anesthetic and let that take effect for 5 or 10 minutes. He then set up a sterile field, painlessly cut to the spring, removed it and sutured my hand. RN came in and re-cleaned my hand and dressed it. Dr. prescribed course of antibiotic and NSAID for pain. The numbing of the area kept it pretty pain free all night. It was an excellent experience and much better than going to a large hospital ER for something that I didn't feel comfortable for at an Urgent Care, but didn't call for sitting and waiting with very sick people and major traumas. The facility is great--you'll feel like you are in a regular ER--if it were a brand new, clean and well-equiped ER. The front staff were friendly and helpful, the RN's friendly, professional and answered all my aftercare questions thoroughly and Dr Runyan was friendly, professional and did a super job on my hand. Thanks to you all!
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