I went with a friend so he can order his glasses. While we were there, I ordered some replacement rubber parts for my Oakley prescription glasses. I then got a call from Taylor and she said that they are able to order the parts from Oakley. She then proceeded to get my credit card number and charged me for the item. After a few weeks of waiting, I called them up to find out what was happening. The lady who answered the call said Taylor was with a customer and she'll get back to me as soon as she can. Taylor did not call me till the next day. She informed me that there was a mix up and the part was in back order. She told me to wait for her call again. This was a month ago already. Till now I still have not gotten a call from them. I know that the item I have ordered doesn't amount to the hundreds, but I would have thought they would treat all their customers the same. I am very disappointed with their service and I would not recommend this place to anyone else!