It's required I leave a star in order to post my review but trust me when I say if I didn't have to leave one I wouldn't...
Stopped in to get a bowl cause I remembered back in the day this place use to be pretty good. Anyway, I ordered the spicy steak and broccoli bowl with white rice to go. As I'm driving home I start to take a few bites. By the third bite I noticed that there was a hair in my food. By this time I'm grossed out and I call the restaurant to let them know what happened.
The manager tells me that they would replace the bowl and all I would need to do was give up my name when I came back.
Speed it up to today, I'm in the area and I decided to stop in. I look at the sign and I'm like cool I still got 20 minutes. I'm waiting at the counter for someone to come to the front. I say excuse me a couple of times but still no acknowledgement.
After about seven minutes the cashier finally comes to take my order. I explain that I should have a credit due to the hair in my food incident. She looks in the computer and tells me that she can't find a credit. Slides me a pen and receipt paper to write down my name and number and proceeds to say the manager would call me when she finds the credit! WTF!!!
Customer service and courtesy is something they obviously don't practice.
I'll never patronize this place again!!!