I took my car in a few weeks ago and the computer system they have couldn't read it my key.So,I waited 3 hours just for them to tell me they couldn't do anything without the key read. So, I booked an appointment for the 24th with the rep Dawn. Well, Dawn was off that day and I was severely annoyed because I was sure the new rep that was going to assist me was going to have no clue about the previous visit. So, of course he (Shadow) didn't. Shadow did the same trouble shooting as before but told me not to worry it would be fixed by the time I was off from work. Not only did he give me his assurance everything would be taken care of he kept me informed all day of the status of my card. I told him I'm unable to have my phone at work and he said he'd leave messages keeping me updated.
In addition to his attentiveness, and quick resolve he also took time out to show me a few special features that I didn't know about my car. I will continue to take my car here because of the exceptional customer service provided by "shadow" thank you so much!