The service is not necessarily terrible, more that the restaurant is incredibly unorganized and it reflects in the servers morale. I went with friends for brunch and our server was good (but perhaps a bit down-trodden). BUT who I assume was the manager, Joe brought us out our food and part of my meal was missing. I asked where it was and he didn't seem to know what I was talking about. Chips and Queso is supposed to be queso, not ranch sauce like he seemed to think. He had to go and ask our server what was missing and the server eventually brought it out.
Food was decent but entirely underwhelming and beige.