Let me start out by saying I know ZERO about bikes. I just moved here and I've seen a ton of riders so its sparked my interest. I walked in here today and told one of the employees this and he answered all of my questions. We talked for 30 minutes and I told him from the start I wasn't buying anything today and he still answered everything I asked. I also found out they don't work off of commission so they're not constantly harassing you to buy. For this reason, I will go back and I will buy a bike later this week. If you're a first time rider don't be intimidated, these guys are looking to help. Also, your first year tuneups are free.