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  • Decided to stop by on Christmas Day about 5 pm because there was an hour wait at SanTan Brewery . We wanted to get some quick appetizers and hang out till our table was ready at the other restaurant. It was about 10 minutes until a frail looking blonde waitress (who looked like she needed something to eat and to maybe lay off whatever prescription drugs she was taking) came up and asked us if we were ready to order.... We hadn't even received menus yet, but asked for water while we looked them over. Another 7-10 minutes go by and she comes back, still hasn't dropped off our drinks and asked us if we were ready, we ordered 2 appetizers, she didn't write it down and left. My boyfriend ordered an epicenter and 55 minutes later we still have no appetizers and empty water cups. Side note: I can't put all the blame on the waitress, but whoever made the schedule for that day should be fired. There was 1 server, the bartender and what seemed to be the manager on duty. So 3 people running FOH on Christmas Day.... Just terrible planning. Btw-we never saw the blonde again. We watched as she was giving the wrong food/drinks to the wrong tables and walking around with a confused look on her face. We waved down (who we thought was) the manager on duty, a very nice brunette who seemed to be running the entire place, and asked the status of our order. She informed us that the blonde had never even rang it in and she'd get it to us ASAP, which she did and apologized profusely and took care of our meal for us. We felt bad and wanted to leave her something but when we went to get money out of their ATM, it was out of service. All in all, it was the worst experience I've ever had at a restaurant . Hopefully upper management will plan better for next year.
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