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  • I've been part of the Banfield pet experience for well over 12 years. This will be my THIRD location as I've moved around. Yesterday I was in because I forgot what kind of wet food I needed to get for Leelou, my elder. I asked the receptionist and she said she wasn't able to print it out for me because the vet needed to also see her (which is great!) I'm part of their wellness program (which rocks) and they are very thorough with my girls care. I said no problem, I will come back at a later time so that the girls can meet the doctor and to have their medical records transferred over. So off shopping I went in the store. As I was just about to leave, the receptionist came running over to me... "Ms. Diabla (well she used my last name), here you go. I was able to transfer your pets records. Here are Leelou's prescriptions." WOW! Now that is customer service! And then she asked if we were related to Pepper S -- Another WOW!!! Pepper is my parents dog that I rescued. I truly love small details... but these details are HUGE to me. I will up date my review once I take the girls in to meet the vet! Thanks Banfield for another great experience here in the QC.
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