I've been doing Orange Theory now, for 8 months and I LOVE it. I think all the negative reviews are so unfortunate. Not the experience I've personally had at all. Myself, like many other people liked the old management and trainers, but I think new management is great too. Tyler and everyone at the front desk always greets with a smile and knows your name. "Change" with ANYTHING is always an adjustment, but it doesn't mean that its bad. Perhaps when OT was allowing members to use straps, people were forgetting to take them off before they left. I don't think that making members buy a $20 strap is worth a bad rating. It's the best workout ever and all the trainers are super knowledgeable and encouraging. I don't know anything about cancellation policy because I don't plan on canceling any time soon. :)