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| - From being in the service industry for 10 years, you pick up on certain qualities when you go out to eat or get drinks and yesterday was a front row seat on how a restaurant should NEVER be managed. I also never complain about anything from having this experience, but I couldn't help myself.
We were trying to find a place to grab a quick bite to eat before the concert, but the North Shore was very busy because of the soccer game, beautiful weather and Counting Crows concert at Stage AE. Therefore, we ended up walking down to the PNC Park side to get away from the crowds. We decided to go here and try it out because there was only about 10-12 other people in the whole place. First, it took about 15 minutes to get a drink at the bar.... I referred to the draft list provided and ordered a Blueberry Blue Point. When this was not on tap anymore, I was told that there was another blueberry beer in its place. I said that I would have that, but much to my surprise it was a dark, stout like beer. The complete opposite of what a Blue Point would have been. The bartender disappeared 3-4 times. Although, this was not her fault. She was the only bartender working, while there were 4-5 waitresses/waiters working as well. There were multiple tables not cleaned off during the whole hour and a half we spent there. We watched 6 or 7 groups of people walk out of the restaurant because no on was greeting them at the door to seat them. I finally said something to the bartender that they were losing customers and she was then again prompted to run the whole show by herself and tell people walking in that they could sit anywhere. Which after they sat anywhere, they were never greeted by one of the 4-5 servers not doing anything and walked out anyway. At one point, a customer fell down the hidden step going down to bar and the waitress just laughed. Never went over to see if he was ok or offer anything to them. Our quick bite to eat turned into a wait for our food of almost 45 minutes when the ticket time should have been around 12 minutes max. I realized the bartender kept leaving because she had to run and get her own food for the bar, clean tables, change channels on the tv and deal with customers complaining about their service. If I was that bartender I would have been having a word with my manager and wait staff at the end of the night! We will definitely not be going back to that restaurant ever again. There was only a handful of people in the whole place and it was horrible service. I can only imagine what it would be like when it is packed for a Pirates Game........
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