Very bad customer service. I called them to inquire about purchasing a floral arrangement for a funeral. Granted it was a holiday weekend but the holiday schedule on their website indicated they were open on that day.
The women whom I spoke to, told me they were not open on that Sunday and also, rather smugly told me the mortuary would not accept deliveries on that day. She told them I had to pick up the flowers today (friday), before they closed at 3pm and hold them on my own until the funeral. When I explained to her I was not from the area and apologetically asked her if there were other florists in the area she might recommend I try given the situation, she didn't even bother to make a suggestion. Instead, she rudely told me that there probably weren't any that would be open, that their store had the most extensive hours in the city vs. other florists and besides that the mortuary would not accept delivery on Sundays.
Regarding her last comment. I contacted the mortuary and they confirmed that they were accepting deliveries that day. They too seemed surprised by Cactus Flower's attitude.
Perhaps Cactus Flower's other locations are more professional or maybe I just caught this person on a bad day (she probably shouldn't have even bothered showing up for work today). The person I spoke to obviously didn't want any business that weekend. I agree, save your time and find another florists.
Another florist worth trying because they were much more helpful: Enchanted Florist.