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  • Finally! I'm getting security doors for a little cross-ventilation opportunity in my pad. I live in an HOA-ruled community so the hoops had encouraged my procrastination. I couldn't take the heat anymore and, just in time for the cold-chill, I found the doors I wanted at my neighborhood home depot , lined up the contractor and submitted my design review request. There were only 2 of the door style I wanted on the floor when I scouted them and I needed them both -- but not for at least a week. I called and spoke to someone in flooring, vaguely described my door -- "the copper one... only 2 out..." --and began to ask about hardware that would coordinate. The guy indicated that there were plenty of options and that he was with another customer but to come on in and we could work it out. 2 hours later, I made it into the store. Walked back to doors and, alas, there were no more of the door I wanted on the floor. Deflated, I found comfort in the fact that I had time to "special order" and began to seek out the door guy to get started. Whatdya know!?! It was Greg, the same guy I had spoken with earlier and, because the doors are popular (someone else had called too), he pulled 2 doors for me! Greg helped me find some good hardware to coordinate and even noticed a discrepancy in the price (evidently the product was in the wrong place on the shelves) while processing the order and made the necessary adjustments to give me the lower price we had thought they would be. He completely took care of me! Some of the best customer service I've had in a long time. The fact that it's pretty easy to find a decent parking spot and the people in the store are generally helpful in directing you to the correct aisle or recommending just the right do-dad to fix your whatchamacallit, etc. make this a 4-star store but my recent door shopping experience has earned that coveted 5th star!
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