I brought my car in to have their road ready service. It includes oil change, alignment, and tire rotation. Within the hour they call us and told us that two of the tires were worn out and they needed to be replaced, we knew they were bad so we agreed. 2 hours later we arrived to pick up the car and it was still in pieces on the lift. The young man at the desk asked if we had received a call from them about the brakes and we had not. He then proceed to tell and show us that the rear brake pads were very worn, the rotors also needed to be replaced because if they turned them they would be to thin and be below specs, and then he told us the big problem that the caliper was frozen. He quoted us a price of the entire job as 1000.00 dollars.
Horrified I asked him to put the car back together and we would get a second opinion. He then made it sound that the car was dangerous to drive, and also that if I could find another garage to do a brake job for less then they would match it.
I did find another garage with a very high customer rating. I did not mention to them the visit with Sears. They quoted me a priced of 228.00 for brake pads and turning the rotors. Rotors that they said had never been turned and even after turning would have plenty of meat left on them. I asked them if the calipers needed to be replaced and they explained to me that they would see uneven wear on the pads if one of the calipers was frozen. There was no sign of any problem with the calipers.
I don't know if Sears service department is incompetent or just plain liars, but I will never go to them again.