My very first visit I had a small opening in the arm of my leather jacket. When I got home I later noticed that the place next to what was repaired had come apart. Reluctantly I made a second trip in to have a lady look at the place that had came apart. They showed wonderful customer service by offering to repair at no charge. Turn around time for your basic alterations seems to be just a couple days and as long as you stay away during lunchtime, the parking is quite ample. That makes for an easy drop off and pick up. I think I have found my top choice for all alteration needs!