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  • Ordered delivery through Eat24. Estimated delivery time was 45-60 minutes. A few moments after ordering, my order showed an extra 15 minutes to be delivered. No big deal. Then 30 minutes past the delivery scheduled time, I called to find where my order was. The restaurant informed me that due to being on the strip, that there may be some traffic The driver should arrive in 10 minutes, and their driver left 15 minutes before me calling the restaurant. About 20 minutes later, I got a call from the driver saying he wasn't allowed to go upstairs, that he was in the lobby waiting for me. I asked him if he was by the east tower elevators of the Luxor, he said yes. So I go downstairs and he is nowhere to be found. I call him back, and he says that he is at concierge, that happens to be where I am standing and he's not there. Then I tell him are you sure you are at the Luxor, the East Tower. And he tells me the Luxor has no east tower according to their concierge desk. Well concierge has long been closed, so I asked the check-in desk, and I asked the bell desk. No one has seen a pizza delivery person, and they all know there is an east tower at the Luxor. Eat 24 tries to repeatedly call the restaurant and the driver at this point, and neither answers the phone. Despite the restaurant still being open for another hour. I waited more than 30 minutes, walked around the hotel to all the entrances, and this pizza delivery was never to be found. I wasted more than two hours of my time, waiting for a pizza, that never showed up. Eat24 claims I'll see a refund in 5 business days. Get your delivery elsewhere!
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