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| - Summerlin, Las Vegas is a sophisticated community with lots of sizzle, competition, and grocery store options. Haggens is extremely disappointing. Having shopped in the Trails for over 13 years, I really was shocked by the obvious lack of homework done by the Haggens transition team.
1) More expensive - no comparative pricing! Much more expensive than Vons. If I want to pay more for specialty items or organic, I'd go to Whole Foods, Trader Joes, or Sprouts - all of which has more ambiance. personality, and warmth. Do your homework Haggens! See what pricing Smith's, Walmart and Albertson's are offering for key grocery staples. Vons was a neighborhood grocery store. Haggens as it opened is not.
2). No community interaction! When you open a store with new brands and product, it is critical to develop relationships. A few Interactions with the customers through sampling would go far to connect Haggen's new brands with a new community.
3) Limited choices! I found many of my favorite national brands had reduced shelf real estate and I couldn't find favorite product - (including Oikos chocolate strawberry/raspberry yogurt.) (I understand why Vons/Safeway products would not be there... but replace like for like.)
4) No suggestion card at the cash register or question from the cashier... Did you find what you were looking for?
5) Sterile non-energetic ambiance. While bright and clean are good qualities, the new store seemed anemic and bare. Even the new piped in 'mu-sack' was a yawner.
I was really looking forward to a bright new neighborhood grocery store which Haggens is not....at least not yet. So our family did something they haven't done since we moved to Las Vegas. We drove 5 minutes out of our way and went to Smith's.
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