This review is for the service department.
My wife's car, a Ford Focus which we purchased new, started to have major transmission issues about 20k miles after our purchase, plus a safety recall for door latches. The folks at Metro Ford of Madison took care of both problems courteously, quickly, and free of charge. I really appreciate that they stand by their products. Scheduling our maintenance was easy, and the dealership even had a shuttle to drive me to work and pick me up, also free of charge.
All in all, I would do business with these folks any day. Everything was easy and straightforward.