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  • Wow....what a difference between Sam's and Super Shuttle. Sam's was on top of things....called me minutes after we landed to make arrangements on where to meet me and when our baggage finally arrived he was waiting with the trunk open! Super Shuttle you have to wait for your bags and then wait some more for them to get a shuttle to you (on several occasions the wait was nearly 30 minutes, when all I wanted was to get home not stand listening and smelling the cars picking up people....and this was WITH a reservation). Sam's guy was friendly, but he noticed we were dead tired and was kindly quiet on the drive home, changed the radio to soft classics and turned it down low (after asking our permission), Super Shuttle guy usually changes radio constantly, talks on his phone, and praddles on with the other customers. OH!!! YEAH!!! and the BEST part....Sam's is for a PRIVATE vehicle...no stopping all over town to drop off others. The cost for us was $3 more than Super Shuttle......totally worth it for no waiting, a pleasant ride and just us in the vehicle. Hubby pointed out it ended up costing us more because we actually tipped the Sam's guy, lol....we rarely tipped the horrible Super Shuttle service. We'll be using Sam's for our trip in January and again in March. Super Shuttle lost our business because of their poor service (and the final straw was not accepting the coupon they sent us to compensate for said poor service). Sam's Trans won our future service for being professional, courteous and offering a superior quality product!
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