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| - Myself & 2 friends came here after our shifts (all of us are bartenders&one is primarily a server.) I have been in the industry for over 10 years..we expect good service. Its super frustrating when you've spent $75 on 4 beers, 1 appetizer, & 1 entree,& dessert. That's a lot of money to spend to be sitting in an empty restaurant for over 2 hours, unable to get refills, napkins, etc..Service today was bad..sorry. Alex was our server, 2 of us showed up before the 3rd. We sat for about 10 minutes before Alex came by&said have you been helped..we said no..he said, "ok are you ready to order then?" We told him we'd start with 3 waters as we were waiting for our friend but we'd be getting drinks as well..It took 5 minutes after that to get 3 waters..& we were sitting right by the kitchen entrance&service well..that's crazy.He spilt one of the waters on the table NO BIG DEAL, I told him not to worry about it, it happens BUT WE cleaned it up before he got back with a towel.. never brought us napkins for our food after that. My friends got two micheladas&i got a beer with fresh limes squeezed..something most Mexican restaurants do nbd..well apparently it was a big deal to the bartender who awkwardly looked at our table&then complained about having to squeeze extra limes in my beer..look I do get it, being that I bartend too&people ring in funky stuff but hey you're a bartender and people want what they want..plus at least you had a cool lime squeezer to make it easier, my job makes me hand squeeze them..so you had it pretty easy the commentary wasn't really necessary especially since I could hear you at my table. Not cool. Anyways, my $9 beer was great thanks.Dip trio was bomb.com another server walked by&asked if we wanted more salsa, we said yes..it never came..&our server was unfortunately MIA. We were planning on sharing an appetizer&!an entree with the intent of getting another entree after if we were still hungry...but that never happened because we were so annoyed by the end of the nachos we said screw it, it wasnt worth the wait. I was going to get food to go for my boyfriend as well but I didn't want to wait any longer. Again, so frustrating cause there were literally 6 tables in the entire restaurant If that includes the bar top. We ordered vegan nachos for our entree since I don't eat meat..I've ordered these every time I come in but these were off. Smaller portion than usual & it was missing the green tomatillo looking sauce..whatever still ate them all anyways..about 3/4 through our meal our server reappeared from the room behind the curtain..guess he was eating at the same time, still check on your table while your eating or doing sidework just take 2 seconds then go back to whatever..when he finally did come back though I asked for more chips&salsa..my friend ordered another beer and my other friend ordered dessert just so we could get it in since we didn't know when we'd see him again..she was gonna order some ceviche as well but as she went to tell him &he started walking away so she said screw it..We got up&grabbed our own napkins&hot sauce by the way..We had our nacho plates&everything piled up on the table for SOMEONE to take off the table, no one did. Table touches&prebussing is so important it just makes it seem like you care even if you don't..It took 15 minutes after that for our chips and salsa to come out. FIFTEEN MINUTES FOR CHIPS AND SALSA..friggen crazy.&then dessert two seconds after that. I didn't want dessert I just wanted to nibble on the chips&salsa.... but the fried ice cream looked good..During dessert, Alex came over&asked if he could close us out because he was getting ready to leave... we said yeah..we tipped him $10 instead of the $14 we should have left but none of us were even stoked to leave $10 considering we weren't happy with our service&still left kinda hungry&upset. my friends&I were so frustrated that we were sitting there with no water refills & that we had spent so much time there just waiting around that I decided not to get anything else to go even though I knew my boyfriend was at home & hungry. Needless to say I was disappointed. I was stoked to go there after work today&after today's visit I'm not sure I will be back to this location which sucks cause its right down the street from my work& the food is so good. Another younger couple walked out before we got our food because they had been waiting so long to get their drinks..I saw quite a few people standing around near the keg cooler, I never once saw a manager on duty..I dunno if they were in the room behind the curtain too or if it was maybe the frumpy girl wearing a hoodie or what but that just isn't a good sign. The restaurant was too slow for service to be so lousy&for no one to even notice that people weren't having a good experience.
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