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Attributes	Values
type	rev:Review
dateCreated	2016-08-18 00:00:00 (xsd:dateTime)
itemReviewed	Aveda Institute Las Vegas
http://www.openvoc.eu/poi#funnyReviews	4 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	NEGATIVE billions of stars for BLATANT LYING & INCOMPETENCE. June 2016 I made a hair appointment using their online system. I got an immediate confirmation email of the Sat appointment date and time. I also got at least one reminder email verifying the Sat date and time. This is standard Aveda Institute policy. At considerable difficulty as it's extremely hot in Vegas & I'm legally disabled and cannot drive I showed up early for my badly needed hair appointment. I was told they did not have a record of my ever making one. I offered to show them my emails. They were NOT at all interested in seeing the proof from their own system even though I had been sent multiple verifications and reminders. I stated that I had been an excellent client, had brought many other customers to their school, and had a CRUCIAL job the next day requiring perfect looking hair. I begged and begged and begged. FINALLY I was told I would be very reluctantly squeezed in over 2 hours later. I told them I would NEVER use their online system again to book my own appointments, even though that was the institutes' preferred policy. I also offered to email them the confirmation emails when I got home. Again they weren't interested. I spent a full month in bed with severe stomach stress losing thousands of dollars in income as a result of this extremely upsetting situation. I am NOT exaggerating when I state that their refusal to do my hair would have ended my career. The last time my hair was not done properly I lost a several thousand dollar speaking role, and was 86'd from more than a few companies. I wished I had had the emotional strength to sue that hair salon. I was told to do so by another top Vegas salon at the MGM. When it came time to re-do my hair again I called and told the woman who answered the phone why I was not using their online booking system anymore. She said that was fine and proceeded to make an appointment for me. Standard Aveda policy is the same for ALL hair salons in Las Vegas. 100% require a phone number as the electricity frequently goes out during summer monsoons and hair appointments must then be rescheduled for later in the day. It is also not unheard of for the water to go out due to broken pipes, for hair salons to be temporarily flooded, and for other emergencies which would require hair appointments to be delayed by an hour or so. Again Aveda REQUIRES customers provide a valid phone number as part of making hair appointments. I have had the same exact cell for over 10 years. I have also had the same exact email for multiple years. When I 1st started coming to Aveda Institute on Eastern Ave in Las Vegas I signed up for their loyalty card. Therefore Aveda has ALWAYS had my email and cell. Both have ALWAYS been valid as I would have potentially lost $$$$ in income without them. Standard Aveda policy has ALWAYS been to send out multiple texts and emails to remind clients of their hair appointments. If they do NOT send them out then you do NOT have a valid appointment. They will tell you that fact when you make the appointment with them every single time no matter how long you've been using their services. I did NOT get a single email or text last Thursday. I did NOT want to spend 4 hours round trip by 4 different buses just to be told I did not have a valid appointment. I had spent the previous month in bed too sick to leave home due to stress. I was alarmed. I called Aveda and had tremendous difficulty getting through to the onsite manager. I was FURIOUS. I was again losing thousands of dollars in income as I could not possibly perform or even audition on camera with my hair looking horrible. I heard the manager claiming she would make it up to me and solve the problem. The assistant I was speaking to somehow disconnected the phone. I called back. The woman who answered the phone at the front desk REFUSED to transfer me back to the assistant. She was the same woman who had booked the original appointment. I asked her WHY I had not been sent any emails or texts and if I had had a valid time the previous Thursday. She REPEATEDLY LIED and said I had not provided a valid phone number. I quickly responded and reminded her that Aveda's stated policy is that they will NOT book salon appointments without a valid phone number. I also reminded her that I had given mine several times and my email address and that she had repeated each several times. I also had told her about the previous nightmare I had had booking the appointment online which was why I wanted confirmation from her and GUARANTEED and RECORDED reminder emails and VERIFIED texts. She LIED once more and said Aveda did NOT have my email or cell on record. Then I told her to look me up by my loyalty card which of course has both my email and cell. She REFUSED to do so. I then once again asked to be transferred back to the woman who had been assisting me. She refused. She said the director would be calling me back. I was blown off.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Davida

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