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  • My vet recommended this pharmacy and they seemed ok at first. you HAD to call in and place the prescription and they were very nice. When I went to refill, i waited like 2 weeks and got nothing. I tried contacting them through their website as it is difficult to call sometimes. When I finally got a hold of them, they said it never shipped because they didn't have my credit card on file so it was just in limbo!! nobody called and apparently they didn't get any message that there was a pending order. What was the point of putting my credit card info on their website? Well I thought that maybe it was just a once time incident so I decided to give them one more try. Well, I went to their website and put in the refill. I accidentally put a billing address where the shipping address was and forgot to ask re the flavor. So i sent them an email through their webiste...again....nothing. So I had to go and make the phone call that took over 20 minutes! 1. They never got the 'accidental' address nor the email that asked them to fix it. So I guess shipping address didn't need to fix because they never received 'note' but they did receive the order. The only note they had re the flavor was from the LAST time I ordered. Well, its been almost a week and still no drops for my dog. hmmmmmm. They have a website doesn't work and the only way to get a hold of them is to call them and make sure you have time to spare since it takes forever. Last time I mentioned their website, they said they had some problems but it was getting fixed. That was 2 months ago. I think this will be my last order. 1st time, shame on you, 2nd time - shame on me.
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