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| - My family and I love five guys, however even tho this is the closest to my home, the past year when we craved five guys we made the effort to drive further to a different location because of prior experiences.
I can tell you this, the atmosphere with the workers is definitely a better one and the management definitely took care of me with the given situation.
Over a year ago, on two separate occasions they had messed my order up. First time I ordered in person, when I paid my orders were correct on screen, but when placed in the bags, the stickers on the burgers did not match the tickets outside the bag, and unfortunately, with hungry children, they just start grabbing & eating whatever they thought was theirs. The second time the order was placed online, I had to wait 30 minutes for pick up, that was fine we had at least 6 burgers again, when I got there of course it wasn't ready, and management didn't do anything to acknowledge that. I ended up waiting another 30 minutes, even tho I told them to make sure the burgers are marked correctly, the same issue happened. thank God that manager is no longer there. I complained on the website & the district manager responded & offered to replace a third of the meal. I love the burgers, but not enough to experience the same customer service hence the reason for not returning.
Most places only honor offers like these for a limited time. I explained to situation to the new manager & he understood and made sure we were taken care of and he did just that. finally no more in & out for us when we want good burgers =)
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