| rev:text
| - I was a long term (8+ years) customer of Bairrada and have introduced many, many friends to it. Unfortunately after what they pulled on me a week ago, I will NEVER go back. I purposely waited a week to write this review because I didn't want to write in anger, but it's been a week and I'm still spitting mad.
The Euro Cup final was held last weekend on July 10, 2016. Knowing it was likely that Portugal would be in the final and wanting to secure a table for me and a group of friends, I called Bairrada THREE WEEKS PRIOR to book a table for 6. I booked a table for 3pm, the start of the game, I was told that would be fine. All good.
A week or so later, i called back to ask if I could change my booking to 8 people. Again, I mentioned that the booking was at 3pm. I was told the manager would call me back about the extra 2 people. He never did. Strike one.
Fast forward to the day of the game. At ten to three, I was stuck in traffic, so I called the restaurant, anxious to let them know we were on the way. No one picked up the phone. I called again. No one picked up the phone. Strike two.
At five minutes past three, the first person of our group arrived--and was told they had given away the table. So, me, my kid, and my five friends - including one who had come with her baby, from across the other side of town - were left with nowhere to watch the game that we had been planning on watching for over three weeks, because at FIVE MINUTES past three, they gave our table to some people that just happened to wander by.
I want to be clear: I booked this table three weeks in advance, and spoke to the restaurant about it twice. Each time, I reiterated that the booking was for 3pm. AT NO POINT DID ANYONE SAY: "If you are not here at 3pm on the dot, we will give your table away."
This in itself was bad enough, but what made it a million times worse was the way the manager handled it. Instead of apologizing and offering us something to compensate - a free round of drinks next time we visit, for example - he shrugged and said "Well you should have been here at 2.30." When I told him I made the booking for 3pm, and repeatedly checked that time with staff, and NOT A SINGLE PERSON had ever said that a 3pm booking actually meant a 2.30pm booking--also, that I had tried calling repeatedly just before 3pm and no one answered the phone--he shrugged again and stared at me. Then, realizing he had nothing to offer and didn't seem to care, I walked out, never to return to what had previously been one of my favourite restaurants.
I am still frankly astounded at how badly the manager handled the whole situation. I can't quite believe that after screwing up so monumentally (and it wasn't just us - several other tablefuls of people had the same thing happen to them) that he offered absolutely no way to rectify it. Nothing. Just "deal with it." This guy clearly knows zero about hospitality or management. You may think you can treat people like shit because your restaurant is full at that particular moment, but bad impressions like the one I got that day stay with people for a long time, and have a way of spreading. As I said, I will never be returning, and I will be sharing my experience widely.
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