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  • Absolute shit-show. I recently had a big shoot in Toronto, during TIFF. (I do high end celebrity portrait work) Canada makes it rather difficult to fly gear in, so I rent everything local. We had a minor/easily resolved issue with them the previous year, but not big deal. They had our info on file, so we decided to go through them again this year. After confirming my order, only one pack needed to be substituted. Again, no big deal. About 36 hours before flying out, I find out that they only can get me 1 sandbag (of 8) and NO C Stands (of 6). "Well, there was a miscommunication, and they went out on another order. Sorry." "Why don't you sub-rent?" (common practice) "We don't really do that". NO attempt to fix the situation. "Yeah... I'd be really mad, if I were you." Yup..... he said that. I figure a work around, and get the set built. While they were nice enough to include a battery charger with the pocket wizard that i ordered, they didn't include the cable to hook it to the pack. Thankfully, I carry a few Wein slaves, so a workaround was made. Money down the drain on the rental though. We requested delivery/pickup of gear, given our flight schedule/their hours. They subbed the job out to a courier. Expensive, but whatever. CODB. I packed the gear, personally, and I know for a fact that everything left with the courier. That evening, I get a call from Vistek, stating that the Pocket Wizard never came back, and they are holding the deposit "until it turns up". Again, this is something that left with the courier, and most likely fell off of his cart, as he made his way to the van. Vistek's response: "Well, we use that courier a lot, and THEY are trustworthy." (Are you fucking kidding me??) This is about where I started to come unglued, and berated them for what a shit-show the whole experience had been. Told them they had dropped the ball on some really basic stuff, and the response: "Well, we're really more of a pro-sumer shop" Can you get any more apathetic?? In the end, we had to pay to "replace" a pocket wizard that we didn't even get to use. From what I'm told, the video crew that we worked with had a similar experience. I will NEVER give them my business again, and I will share this experience with every working photographer/producer that I know.
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