I am a frequent guest of all things Starbucks and this is by far the absolute worst location I've been to from Seattle to Maine and everywhere in between.
Now in their defense, I'd say this is the busiest Starbucks around moving 2-3 people a minute but the Baristas just take orders and shove you thru.
That said, this week was the worst. 3 times in 3 days my order was "lost" between the register and the Baristas. How does that happen?
I complained on day 3 and they said "we have a problem with our printer." Well fix it folks
Waiting 15 minutes average for a $6 latte only to have it not come 3 days in a row is pretty sad.
In the grand scheme of things, it's just a cup of coffee. On the other hand...from the worlds largest coffee house, and the world's most EXPENSIVE Coffee house, I expect more.
I think the only thing more disappointing in Cleveland is the Browns.