I am giving Delias 2 stars because I have been going there for a while with no problem (not great quality work but good prices and fast turn around). Also I have appreciated the Sunday pick-up hours.
However, with my recent experience I will not be back. Delias ruined a silk shirt I was fond of. A sleeve was ripped and the fabric across the shoulders stretched beyond repair. I took the shirt in and was told I would receive a call. No call. I did however receive a form letter indicating the problem was a flaw in the fabric and it was not their fault. Really? So a flaw developed in not one but two places in the same shirt at once? The shirt had been cleaned before with no problem. Looked to me like damage from an iron that was too hot.
I understand these things happen but when I went in today to pick up the shirt I inquired whether I could get a refund of the cost of cleaning the shirt. I thought that would be a generous compromise. I was told they can't do that as my claim had already been denied. They were however quite proud of the fact that they hadn't charged me AGAIN for cleaning the shirt while they were assessing the damages. Gee thanks a lot.
So I will be going back to my local family owned cleaners even though they are more expensive. Sometimes you get what you pay for.