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| - When my boyfriend and I were looking for a little fun car to bop around time in we searched online. We found exactly what we wanted at this dealership. Since we weren't concerned about financing options or anything, the sell was a snap and didn't really involve a lot. Over time, however, this dealership has really shown it's true colors.
When we first got it, we noticed little peculiar things like the trunk light didn't turn on and the trunk release wouldn't open the car. Turns out both were disabled for some weird reason, but a quick search online allowed us to fix it.
The second key that was given to us, never worked unless you pulled out the keyless remote shield and used the actual key. Even after replacing it with a new battery, it STILL wouldn't work. (This was after was had to ask for a second key which we were told we would get but never received.)
I know these seem like minor irritants and nothing worth mentioning but it sets the precedent of downhill experiences you don't expect from buying a car from a reputable dealership. The car wasn't ready on time, so they had extra time to work on these minute issues. I don't care if the car is $9,000 or $90,000. I want the same service in each transaction or I'm not going to repeat my business there or recommend someone to go there.
Next, the car started not to hold a charge. We had to charge it overnight to make sure that we wouldn't be stuck anywhere. We did everything that we could think of. We took it to a mechanic. It got a full tune up as well as a new battery. It worked for a month but then it just started with the same issue. We connected it to an OBD2 reader to see if there were any codes so we could see where we should take it to and it activated the disarming system in the car and now it won't start.
Frustrated, I called and spoke with Justin, an agent, because according to the Mazda website (and after troubleshooting because YES we know a little about cars too), they said that the car keys need recoding, and I asked if he could do it. He said that he was just in sales but that he would leave a message for the Service department to call first thing the next day, at 9am. NOON the next day they STILL hadn't called so we called them and left a message. Hours later they said to tow the car in and it would be $140.00 an hour just to look at the car.
I do not like my calls not being returned. I do not like the lackluster attitude to the problem at hand (which has been constant), and the solution wasn't exactly financially friendly. But who cares right? They are an agency and they can do whatever they want to you and get away with it, right? No.
If you want someone to care about how you spend your time and money, I would recommend you go elsewhere to purchase a vehicle. If something happens or you need guidance, this is not their main interest. I feel like we were only figurative dollar signs.
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