I've never gotten a piercing from this particular location but I went in to get a dermal removed yesterday and it was great! The woman in the front was juggling numerous customers but was still incredibly friendly and efficient.
When I eventually got to when it was time to get my actual derma removed I was SO nervous (I'm a huge wimp honestly!) but the piercer walked me through the entire process and explained what was going to happen. It barely hurt at all!
I'd definitely come back here in the future if I decide to get pierced again.
Oh, and no charge for the removal which I wasn't expecting!