During my visit I thought the dealership offered the best service possible. Branden, the service adviser was really great. He asked when do I need my vehicle back and promised it back within the allotted time as specified. Infiniti of Charlotte reviewed my brakes and decided that based on my usage of the vehicle that I only needed the rotors turned. If I had visited another dealership I'm sure they would have tried to sale new rotors. I have used this dealership for over 5 years and will only take my vehicle here for service and only buy Infiniti's. Keep up the good work!