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  • This place used to be good, now it's horrible. Given, it is a pho place, so I did not expect much in terms of customer service. Even with this low expectation, I was horrendously surprised that I found the service to be way sub-par. The one and only waitress had enough time to chit chat with a couple for five minutes plus instead of attending to take orders. I noticed two people going up to the cashier twice (she was chit chatting and wasn't there), walked up again to ask for their strawberry shake and walked up again with a twenty dollar bill to leave, without getting the strawberry shake. She then made the strawberry shake when they were about to leave and pay. The waitress also walked by me a couple of times when my order was in my hand and ready for pick up, that I thought I might as well walk this to the window to the kitchen myself. Now the food, the food is horrible. They do quantity over quality and when I say quantity, I mean they give you too much cheap soggy noodles, with very little soup and meat. I wanted pho, meaning I wanted soup. When I told the waitress the soup was gone after 5 spoonfuls and I think this is too little soup, she said, "It came out fast didn't it?". I agreed, but what does the food coming out fast have to do with the soup? She then said you're talking on the phone... I was texting, but anyway what does phone use have to do with the amount of soup in the pho? She then charged me $1.00 for a 1/3 cup of soup and $2.00 for a full cup. I said, if you're charging me $1.00 for a half cup, then I logically expect half a cup! Why are they so cheap? I remember going to a pho place before and they would give you extra soup for free. If I wanted plain noodles, then I'd buy a pack and drop them in water and eat it, but I wanted pho. Now the meat was just disgusting. It was so dry and so scarce. I think it's a couple of days old. I ordered the beef brisket, which is usually juicy and fatty. Instead I received some dried up overcooked version of beef Brisket. Sad to say, but this place has turned to the worst and I used to love the chain Pho Dau Bo. I guess the owners here have turned super cheap, what a shame for the Pho Dau Bo chain that the Bristol location is ruining their reputation.
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