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| - Air Canada was wonderful 10 years ago when our Southwest trip was cancelled due to ice. They accommodated us on Air Canada for their next flight (although I'm sure Southwest had to pay). But our trip from Laguardia to Toronto was a nightmare.
I checked in the night before with no issues, even got the seats assigned. When we showed up at the airport 2 hours before our flight it was cancelled, no explanation given. As is Air Canada's policy, we were put on the next available flight that left an hour later.
On our way to security we noticed that my husband did not have a boarding pass, so back to the counter we went.
While waiting for the flight, we noticed that the gate signs were wrong, causing confusion for everyone. Fortunately there were some announcements to alleviate some of this confusion.
The plane was late, again no explanation. The skies were grey but no lightning or rain. Because of this we had 1/2 hour to get to our connecting flight. We were rushed off the plane, ran through Customs only to wait for our baggage, nice. I would like to point out that there were NO Air Canada representatives to assist those who had connecting flights, not one single person along the process to ensure we made it on time (even though they announced there would be).
We got our bags, ran to baggage drop off then proceeded to security - one line and it took forever. I asked the security about catching our connector, showed my boarding pass and she said we would have no problems, wrong.
Got through security and ran from one end of the terminal to get to the gate. Naturally, we missed our flight. What makes it worse is the Air Canada rep at the counter said we should have tried harder. Really? It's my fault there wasn't a representative available to assist all those with connecting flights?
We were put on stand by for the next available flight and arrived home 4 hours after our original booked time.
I sent an email to their corporate offices and, of course, their VP of Customer Service had his Call Centre Manager contact me. I guess the VPs don't like to deal with customer issues. The Call Centre Manager then passed me off to Customer Service. If you read the BBB reviews (F rating) you will understand why I was insulted.
To make a long story shorter, I was able to get a refund for my upcoming Rouge flight to Maui. I will never fly Air Canada again and definitely hope the Federal Government doesn't give them any more financial assistance.
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